Frequently Asked Questions
Everything you need to know about shopping with Matte Collection.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the US. International delivery times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for most items. Products must be unworn, unwashed, and have all original tags and hygiene liners attached. Please note that certain sale items may be final sale.
How do I know which size to choose?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit, especially in our compression swimwear.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. Please double-check your cart and shipping address before checkout.
Do you restock items that are sold out?
We frequently restock our most popular collections. You can sign up for 'Back in Stock' notifications on the product page to be alerted via email as soon as your size is available again.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options such as Afterpay and Klarna for flexible installments.